FAQs

1. After you make the payment, you will receive confirmation email of the order, please check your email, especially junk email.
2.Do not accept payment through IDEAL. If you paid through IDEAL, PayPal will email you for a refund. Please pay attention.

There are several possible reasons why your credit card transaction may have failed. It could be that your card has expired, or you may have reached your credit limit. Additionally, there could be a technical error either on our end or with your bank’s computer system, or your billing information may not have been accepted. If you are having trouble submitting an order, we recommend contacting us for further assistance.

We only accept USD as we operate internationally. However, you can still make payments using other currencies through Paypal, as they will automatically convert the currency for you during the payment process.

If you are unable to select a shipping method during the order process, please get in touch with us so we can assist you in sorting out the shipping method for your region. We want to ensure that your order is processed and shipped to you as smoothly as possible.

Yes, if the package didn’t ship out, we can help you change the order. Please contact us to check if it’s available.

Yes, it is possible to cancel your order if it hasn’t shipped out yet. Typically, we process and ship orders within 24 business hours. If you wish to cancel your order, please contact us as soon as possible so we can assist you in cancelling it before it ships out.

There could be a few reasons why your order was unsuccessful, such as the product being out of stock, or if the shipping address is located on an island. Another possibility is that we are unable to ship from overseas warehouses to your country. If you are experiencing issues with your order, please contact us for assistance in resolving the issue.

Yes, we have different websites for different regions, including USA, EU, CA, AU, UK, and TH.

Unfortunately, we do not sell individual accessories such as power cords, daisy chains, and filters. If you need assistance, please contact our customer service team.

If your order contains multiple items, we may ship them in separate packages after confirmation. You may receive multiple packages, so please watch for an email with tracking numbers for exact delivery times.

Yes, we can change your shipping address if your package has not been shipped out yet. Generally, we ship out orders within 24 business hours.

We have warehouses worldwide in the USA, Canada, UK, Germany, Australia, Thailand and Russia. We arrange shipment within 24 business hours after you place your order and will update the tracking number along the way. Usually, you can expect to receive your package within 3-7 business days.

Preorders will generally be shipped out within 20 days or earlier. Please refer to the estimated time of arrival (ETA) on the product page for specific details.

Unfortunately, due to shipping restrictions, we are unable to deliver to P.O. Boxes.

 If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Spider Farmer take the item back or reimburse you for the cost of the item or shipping.

If you receive a damaged or incorrect product, please keep the original packaging and contact us. Spider Farmer customer service will assist you in resolving the issue.

We ship the standard voltage plug for the destination country. If you have special needs, please contact our customer service team.

The light is fully voltage and can be used with an adapter and converter.

The dimmer box has two switches, one on the front and one on the back. Turn on the switch on the back to dimming.