We are confident that our products will offer you exceptional growth.
However, if you're not satisfied with your purchase upon receipt, please fill out the return request form to receive a prepaid return label. Return shipping is free and available for addresses in the USA, Canada, EU, UK, and Australia. We'll collaborate with you to address any concerns and either replace your product(s) or refund your purchase within the terms of our policy. We'll strive to get back to you within one business day regarding your issue.
Please take note of the following:
1. Returns or replacements must be initiated within 30 days of receiving the product, and only for quality issues.
2. If your order included free gifts, please ensure that they are returned together with the main product, otherwise, we will not be able to provide a full refund.
3. Any returns that do not adhere to our warranty policy will be subjected to return shipping fees and a deduction of the listing cost. Before proceeding with a return, please get in touch with the Spider Farmer customer service team for guidance. Please note that we do not accept or inspect direct returns.
4. To expedite the refund review process, please keep the return package intact and provide pictures.
5. Please contact us before returning any product, as unauthorized returns may not be eligible for a refund.
6. Please keep the return package intact and provide pictures to expedite the refund review process. If any accessories (such as wires, controllers, or hangers) are missing, the product cannot be returned or exchanged.
7. Tents can only be returned in their original condition.
Return Procedure:
Different regions have different return addresses. Do request return shipping information before you need to return.
1. Please fill the return request form with pictures of lights(packages), an order screenshot, and the issue you have met.
2. We’ll check your request information and reply with solutions and a prepaid return label by email within 24 business hours.
3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.
