WARRANTY
Spider Farmer Five Years Limited Warranty
To receive warranty service, kindly contact Spider Farmer via the information provided on www.spider-farmer.com. Please note that you may need to present proof of purchase (order number or screenshot) as evidence of your eligibility.
Spider Farmer offers warranty service options that are available only in the United States, Canada, United Kingdom, European Union, Australia, Thailand. Please note the following terms and conditions for each option:
1. To return or exchange a product, you must provide proof of purchase, and the product must be returned within 30 days of receipt of goods. Grow Tents must be in their original condition. Spider Farmer will bear the shipping cost for returns or replacements. To initiate the Replace/Return process, please click here.
2. If a defect arises within 2 years of purchase, Spider Farmer will provide free after-sale service. If the product or part returned is ineligible for service, Spider Farmer will charge the authorized amount to the customer’s credit card/Paypal.
3. LED lights purchased between 2 to 5 years ago are eligible for free accessories or a trade-in allowance.
Warranty Request
1. Kindly complete the “Warranty Request Form” by providing your order details and a comprehensive description of the issue you are facing.
2. You can expect to receive a response or resolution within 24 business hours. If you do not receive any communication within the stipulated timeframe, please do not hesitate to reach out to us at our official email address: [email protected].
Dislaimer
1. Repair Fee: A repair fee will be charged if the light is tampered with or found to be damaged by the customer.
The warranty is void: If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc. The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.
2. Authorized Stores Only: We provide a warranty only to customers who bought items from authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, and agent.
